Goods In Transit Insurance
Tom’s Vans provide general Goods in Transit cover in the unlikely event something goes wrong up to a value of £10,000 per load. As with all Removal Companies, the insurance does not cover items packed into boxes by the customer as the insurance company have no evidence of whether the item was broken prior to packing. Primarily common sense applies in these situations. You should inform the porters if there is anything fragile or delicate, but bear in mind the insurance won’t cover you if you packed it yourself. Best thing is to pack everything very carefully, inform the porters on the day and write “fragile” on the box.
Terms of Carriage
Tom’s Vans min Man with a Van booking period is normally two hours, though for some single items or super small moves we can offer 90 minute bookings dependant on the job – location, what’s being moved etc. Mileage is charged at £0.35 per mile outside of Brighton & Hove. Tom’s Vans charge between £5 & £10 extra for multiple pick ups in the local area. This will all be explained when you request the removal quote.
Cancellations: as a small business cancellations can really hit us hard. We often turn down other jobs if we are booked up so I have had to introduce a charge for cancelling. If you cancel within 7 days, I charge 50% of the original quote, with a min charge of £50.
You are welcome to travel in the cab at your own risk. We do not accept liability in case of injury in the event of an accident or injury. My team are all great company so don’t be afraid of asking to travel in the van if it makes it easier for you. We operate a no smoking policy.
Estimates: We give estimates based on the description or inventory you, the customer, provides. We are very fair, but if the inventory or access is very different to what we were advise on booking you will be looking at an increase in your removal costs dependant on the additional time the job takes.
Deposits are requested for larger jobs at my discretion. These are fully refundable as long as you don’t cancel within 7 days. We often have to turn down larger jobs, hire additional vehicles, etc for larger moves so we have to protect ourselves against these losses.